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A detailed step-by-step guide on how to replicate your question or issue.

The IP Address of the server or product in question, if there is one.

Provide a unique name to identify this server.

The port to your SSH Server.

The username required to login with the needed access privileges to manage this query or issue, if required.

You must install our public SSH Key if access is required to your server in order to solve the query or issue at hand.

If the tech support agent needs to `su` once logged-in, please provide the password to do so here.

Any notes you wish to provide about this server and/or providing access towards it.